Instructions for Returns/Exchanges/Damages:

• To request a return label for damages, get authorization to send back/exchange any unwanted styles, or request store credits ask Return Authorization (RA) form.
• Read and fill out the first two pages of the form and send the completed form to the email info@shopmulla.com
• Please do not include your own refund/credit amount on the form, only fill out the required fields.
• Authorization for returns, refunds, store credits, or exchanges will only be approved once the form has been filled out and submitted back.
• If you are reporting damages please be sure to include pictures of the damaged pieces along with the filled out RA form.
• Once you have filled out the form and received approval to return merchandise, please be sure to also include the form inside the box along with your returns.
• Returns with the filled-out RA form take priority and are processed faster than returns without the form.
• Once the returns have been processed refunds/store credits will be issued and a receipt will be sent to the email on file.
• If you have less than 3 damages and are not sending any merchandise back, refunds/store credits will be provided after you have submitted the filled-out form and pictures.
  
  

  Store Credit Policy

  Store credit is valid for one year from the date it is issued and must be used before the expiration date. Expired store credit cannot be reinstated or extended.

  Store credit may be applied toward a purchase, but it cannot be combined with promotional discounts or sale offers. Customers may choose to use either their available store credit or the applicable promotional discount on an order, but both cannot be applied to the same order.

  Store credit issued from a previous purchase or return does not qualify for additional promotional discounts when redeemed.